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Legal

Privacy Policy

How Airtide collects, uses, and protects your personal information when you buy data bundles and use our platform in Ghana.

This policy explains what account, transaction, and support data we store, why we store it, and how we secure it. It also outlines your rights to request updates, corrections, and account-related privacy actions under applicable data protection expectations.

Last updated: April 2026
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On this page

1. Introduction

Airtide("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform to purchase data bundles in Ghana.

2. Information we collect

We collect the following types of information:

Personal information

  • Phone number (for data bundle delivery)
  • Email address (for account and receipts)
  • Payment information (processed securely by payment providers)
  • Name (optional, for account creation)

Usage information

  • Transaction history and purchase records
  • Device information (browser type, operating system)
  • IP address and location data
  • Pages visited and time spent on our platform

3. How we use your information

We use the collected information for the following purposes:

  • To process and deliver your data bundle purchases
  • To communicate with you about your transactions
  • To provide customer support and resolve issues
  • To send promotional offers and updates (with your consent)
  • To improve our services and user experience
  • To prevent fraud and ensure platform security
  • To comply with legal obligations

4. Information sharing

We do not sell your personal information. We may share your information with:

  • Telecom providers: MTN, Telecel, and AirtelTigo to deliver your data bundles
  • Payment processors: To securely process your payments
  • Service providers: Third parties who assist in operating our platform
  • Legal authorities: When required by law or to protect our rights

5. Data security

We implement appropriate technical and organizational measures to protect your personal information:

  • SSL/TLS encryption for all data transmissions
  • Secure payment processing through certified providers
  • Regular security audits and vulnerability assessments
  • Access controls and employee confidentiality agreements

While we strive to protect your data, no method of transmission over the internet is 100% secure.

6. Data retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Transaction records are typically retained for 7 years for tax and regulatory compliance.

7. Your rights

You have the following rights regarding your personal data:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your data (subject to legal requirements)
  • Opt-out: Unsubscribe from marketing communications
  • Portability: Request transfer of your data to another service

To exercise these rights, contact us at

8. Cookies and tracking

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Keep you signed in to your account
  • Analyze how our platform is used
  • Provide personalized content and recommendations
  • Measure the effectiveness of our marketing

You can manage cookie preferences through your browser settings.

Third-party advertising

We use Google AdSense to display advertisements on our website. Third-party vendors, including Google, use cookies to serve ads based on your prior visits to our website or other websites. Google's use of advertising cookies enables it and its partners to serve ads to you based on your visit to our site and/or other sites on the Internet.

You may opt out of personalized advertising by visiting Google Ads Settings. For more information about how Google uses data when you use our site, please visit How Google uses data when you use our partners' sites or apps.

9. Third-party links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's privacy

Our Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

WhatsApp

+233593284086

Website

airtide.me

Location

Accra, Ghana
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Questions about your data?

Shop on Airtide or review our terms and refund policies for more legal information.

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