Automatic refunds
If our system detects a failed delivery, a refund is automatically initiated. You will be notified via email and SMS.
Processing time: Typically 1-3 business days
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Clear rules on when refunds apply, how we process them, and how to reach Airtide support for data bundles and airtime in Ghana.
You can review eligibility scenarios, expected processing windows, non-refundable cases, and escalation channels in this page. The goal is to provide predictable handling for failed deliveries, duplicate charges, and order issues while keeping decisions transparent for customers.
Last updated: May 2026At Airtide, customer satisfaction is our priority. We understand that issues can occur during data bundle or airtime delivery, and we have a clear refund process to protect our customers. This policy outlines when and how refunds are processed.
You are eligible for a refund if:
Your data bundle or airtime was not delivered within 24 hours of payment confirmation
You were charged but the transaction failed on our end
You received the wrong data bundle or network due to a system error
A duplicate charge occurred for the same transaction
The service provider (MTN, Telecel, AirtelTigo) failed to deliver after successful payment
Refunds may not be issued if:
The data bundle or airtime was successfully delivered to the phone number provided
You entered an incorrect phone number at checkout (please double-check before confirming)
The refund request is made more than 7 days after the purchase
The data bundle has already been used on the recipient's device
You have a history of fraudulent refund requests
The service was interrupted due to network provider issues on the recipient's side
If our system detects a failed delivery, a refund is automatically initiated. You will be notified via email and SMS.
Processing time: Typically 1-3 business days
If you believe you are eligible for a refund, contact our support team with your transaction reference number. We will investigate and respond within 24 hours.
Processing time: Approved refunds processed within 3-5 business days
Refunds are processed to the original payment method used for the purchase (Mobile Money, bank card, wallet balance, etc.).
Processing time: Same channel as original payment
Follow these steps to request a refund:
Tip: Having your transaction reference number ready will speed up the refund process. You can find it in your order confirmation email or account dashboard.
Need a refund or have questions? Contact our support team:
Support hours: 7:00 AM to 9:00 PM (daily). We respond to all support requests within 24 hours during business hours.
Buy data, get support, or reach Airtide via WhatsApp. We are here to resolve delivery problems quickly.